Zimedy Services / Our Services
Process engineering built from real operating experience.
Business process review and redesign, organisation design and structuring, backed by real delivery experience in the telecommunications sector.
Process engineering, grounded in delivery
Our Process Engineering practice redesigns how work actually gets done so the improvement holds long after our team has left, not just for the quarter it launched in.
In the telecommunications sector, for a Corporate Sales function, this meant a full current-state analysis, process review and redesign, a new organisation structure, sales force sizing and territory allocation, and a redesigned KPI, performance management, and commissions structure.
What a typical engagement includes
Current state analysis
A structured review of how work actually happens today, before any redesign begins.
Process review & redesign
Development of new procedures, organisation structure, and roles and responsibilities around the redesigned process.
KPIs & performance management
Key performance indicators and incentive structures, including commissions, redesigned around the new process.
Organisation design & structuring
Structuring or restructuring departments in line with business strategy, business plans, and market realities.
Our track record
Engagements are described at the level of detail our confidentiality commitments allow.
Business Process Redesign
Corporate Sales function, telecommunications sector
Current state analysis, process redesign, new organisation structure, sales force sizing, territory allocation, KPIs, and a redesigned commissions structure.
Organisation Design & Structuring
A leading telecommunications network
Enterprise-wide organisation structure reviews, diagnostics for West and Central Africa operating units, and leading restructuring across Marketing, Customer Relations, HR, Finance, and Sales & Distribution.
Curious where the hidden cost is sitting in your operation?
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