Zimedy Services / Our Services
Customer experience shaped around what customers actually go through.
Mapping and redesigning how customers interact with an organisation, from front-line service structures through to the training that shapes every interaction.
Experience design grounded in real delivery
In the telecommunications sector, our work has included structuring and restructuring the Customer Relations department in line with business strategy and market conditions, so the team responsible for customer experience is set up to actually deliver it.
We have also designed and delivered customer service and stakeholder management training, with a module on emotional intelligence, for a leading Central Bank in West Africa, so front-line teams are equipped to manage every interaction well.
What a typical engagement includes
Customer relations structuring
Structuring the teams and reporting lines responsible for customer relations, aligned to business strategy.
Customer service training
Practical training that equips front-line teams to handle real customer interactions well.
Stakeholder management
Training and frameworks that help teams manage stakeholder relationships with consistency.
Emotional intelligence in service
A dedicated training module that helps teams read and respond to customers with genuine empathy.
Our track record
Engagements are described at the level of detail our confidentiality commitments allow.
Technology & Telecommunications
A leading telecommunications network
Led the structuring and restructuring of the Customer Relations department in line with business strategy and market conditions.
Financial Services
A leading Central Bank in West Africa
Designed and delivered customer service and stakeholder management training, with a dedicated module on emotional intelligence.
Ready to redesign how customers experience your organisation?
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